Products 
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E-Bolt |
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Overview |
E-Bolt was developed to allow Telecommunication Service Providers (Mobile Operators,
ISP′s, VOIP providers, Cable SP′s etc) to promote Enterprise - Billing, Order
and Loyalty based Transaction among its customers.
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Billing provides all customer care and billing related features |
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Order provides CRM and Order Management related features |
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Loyalty provides customer loyalty and rewards related features |
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Together E-BOLT is an enterprise solution providing detailed
aspects at all levels (both width & depth). E-Bolt provides a single view of
the customer within the business so that all the details pertaining to the customer
are held in one logical system.
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Approach
The business-oriented approach consists of three discrete cycles:
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Conceptual Cycle |
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Consist of a high-level requirement analysis where the main business services are identified. The clustering of these key
services give the big picture of the architecture depicting the conceptual components as building blocks for the target solution
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Logical Cycle |
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Focus on the selection of the appropriate data and processing distribution
models. Logical components are identified so that entities are formalized for later
implementation. The completion of this cycle results in the validation of the architecture
through functional scenarios
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Physical Cycle |
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Enable the logical components to be grouped into physical components.
In this cycle, capacity planning and performance assessments are conducted and the
architectural constraints are applied.
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The key benefits of this approach are that it ensures interdependence between the
business cycle and the evolution of technology, especially for technology components
within the given infrastructure.
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Highlights
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Component–based |
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Executes independent of each sub-system |
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Flexible and configurable |
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Customizable |
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Reflect required business |
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Adopt corporate look and feel |
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Open interfaces with external systems |
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Each functionality within the Enterprise system can be managed without affecting the other sub-system |
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Can be customized to different databases and operating platforms |
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Main Functionality:
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Customer Relationship with history |
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Order details with workflow, inventory and history |
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Trouble ticketing with history |
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Customer Care & Billing |
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Loyalty Management |
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Interface to General Ledger, Mediation and Provisioning |
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Customer Care & Billing
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Manage Customer Details with trouble tickets and history |
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Manage Invoice, Balance, Payment details with history |
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Manage different Services, Plans (bundle), Discount, Promotions etc |
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Manage Billing, Formatting, Account Receivables & Bad Debts |
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Interface to Point-of-Sale, General Ledger and Mediation |
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Web-based self care and customer care |
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GUI based customer care |
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CC&B Modules
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Billing and Bill Printing |
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CDR Rating, Threshold and Reject Handling |
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Payment processing and Reject Handling |
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Financial and Bad debts processing |
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Batch processes (payment, charges, credits etc) |
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Historic data processing |
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Archiving |
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Contact us for more information on this product |
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