Services
|
|
Customer Relationship Management |
|
|
|
|
Customer relationship management (CRM) is the
term used for the business practice to allow businesses with more than few
customers to better serve and manage the interaction with those customers.
It is easy to manage a few customers without any problem. You know the customers by name,
and you and customer's account manager probably know in some detail what their interest
and businesses are. You probably know what they like and dislike about your
company and its products and services. If you have 10 million customers,
you would ideally like to have the same kind of relationship with them.
It is not cost effective to have multiple people from your company assigned
to each customer.
|
|
|
|
|
This is where you need help from technologies and best practices
of customer relationship management. In some circles, CRM is also known as
customer profitability management.
The challenge is to make it happen across your entire organisation
starting from sales and marketing to service and support, which can be
over the phone or on the web. In this age of fierce global competition,
where customers have more choices than ever before, offering good
products is not enough. Success depends on acquiring profitable customers
cost-effectively -- and meeting their needs so thoroughly that they keep
coming back. Loyal customers for life. That's the goal.
We at Daemon have the solution. Our Loyalty Management solutions,
Bill Viewer and Remote Order Closing
solutions can provide you with
most of the answers.
|
|
|
|
Large scale integration
We provide Project Management, Design and Development of components, which are integral
to large e-commerce establishments. To cater for this requirement, Daemon provides
development and management of Electronic Commerce solutions using tools
such as Broadvision, ColdFusion, WebLogic, etc or any other solutions using Java or ASP.
|
|
|
|
|
|
|
Daemon has the exposure to numerous projects, studies and markets. We are willing
to share our experiences with customers. |
|
|